There are many different reasons why your app is glitching or crashing. For the best results, please contact our team and we'll walk you through it. 

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However, you can also try these steps:

 

1. Make sure your phone & watch are on the latest version (iOS 13 and WatchOS 6.1) 
   (Phone: Open Settings > click General > Software Update. Watch: Open the Watch app on your phone > click General > Software Update)

2. Make sure you have a legit & accessible email address for your Apple ID
   (Open Settings on your phone > click your Name/Apple ID at the top of the page > click Name, Phone Number, Email > check your email address under 'Reachable At' and 'Hide My Email')

3. Make sure you have two-factor authentication turned on
   (Open Settings on your phone > click Password and Security > make sure two-factor is turned on)

4. Make sure you are running the latest version of the app
   (Open the App Store on your Apple Watch > scroll down to the bottom and click Account > select Purchased and My Purchases > find the app and click on it to see if it says Update)

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Lastly, if all of the above steps are complete, we recommend deleting the app then restarting your watch then reinstalling the app after your watch reboots.